Order and Return
If you want to make an exchange in size, color or item, you must request a return and refund to process a new order.
WLONA aims to ensure its customers full satisfaction. We offer you free returns within 30 days* from the delivery date.
Once the package is received in our warehouse , the refund is made using the same payment method used for your purchase. It may take 7 business days for the refund to be validated on your payment method. Please, keep in mind that in the refund we cannot contemplate the shipping costs corresponding to the initial purchase.
It is important that your products are in the same condition as they were delivered, keeping the original instructions, accessories, packaging and labels. Returned items will be carefully inspected.
Please keep in mind that orders are normally processed the next business day after purchase. Meaning, orders placed on Fridays will not be processed until Monday. *Except for exceptional occasions such as Christmas and Black Friday.
PLEASE NOTE: Due to weather disruptions, customs clearance and carrier or shipping concerns, deliveries may experience delays of up to two-three business days. Allow for additional shipping time to ensure your order is received by the desired date.
*If this is the case please do not hesitate to contact our customer service team for additional information relevant to the status of your order:
You can choose home delivery to the address of your .
SHIPPING COSTS & DELIVERY TIME USA & PUERTO RICO
Premium delivery – 2/3 business days – 19,99$
Standard delivery – 5/7 business days – 14.99$
Collect in store – 5/7 business days – 11.99$
We remind you that for sales outside the European Union there may be customs duties derived from the importation of the products to the country or region of destination. These expenses must be borne by the consumer.
Wlona is a brand that has been selling in many countries for many years.
All of our products are made by special designers and are sold at reasonable prices to reach all fashionistas .
Our products are 925 sterling silver, and silver, yellow gold or rose plated according to the product color.